Part III of the Disability Discrimination Act 1995 requires companies that provide goods and services to the public to ensure that their premises and services can be accessed by disabled persons. You are required to carry out “reasonable” adjustments to the physical barriers within your business that currently prevent access and use.

With around 8.5 million people in the UK categorised as “disabled”, there is a strong commercial as well as legal case to open up your business to a wider range of customers.